Yalla Club & Play Games

Support & Contact

Last updated: 2026-05-22

How to reach us

Email: support@majlisgame.com

We respond to most enquiries within 2 business days. Account-deletion requests are handled within 30 days.

What to include in your email

  1. Your display name in the app.
  2. Your numeric ID if visible on your profile.
  3. The device (iPhone 15 Pro / Galaxy S24 / etc.) and OS version.
  4. The app version (Settings → Build info).
  5. A screenshot if the issue is visual.

For a purchase issue, also include:

  1. The Apple receipt ID or Play Order ID of the purchase.
  2. The time and product of the purchase.

Frequent topics

My purchase didn't credit

Most purchases credit within a few seconds. If yours hasn't after 10 minutes:

  1. Force-quit the app and reopen it.
  2. Go to Shop → Restore Purchases (subscriptions only — consumables like coins and diamonds are non-restorable per platform rules; in that case our server's receipt replay path will still re-credit a missing consumable within ~30 minutes).
  3. If still missing after 30 minutes, email support@majlisgame.com with the details above. We will investigate against the StoreKit / Play Billing receipt and re-credit if appropriate.

I want to delete my account

See Delete your account.

I want a copy of my data

GDPR Right to Data Portability — email support@majlisgame.com. We respond within 30 days.

I want to report a user

Use the in-app Report button on the user's profile or on the offending message. Reports are reviewed by our moderation team and retained for 180 days.

Subscriptions and cancellation

Cancelling stops the next renewal; you keep your VIP benefits until the end of the current period.

I lost access to my account

If you signed in with Apple or Google, sign back in with the same provider. If you used email/password, use the Reset password link on the sign-in screen. If neither path works, email support@majlisgame.com from the address tied to the account.

Hours

We do not offer 24/7 live chat. Email is monitored during business hours, Sunday–Thursday, GMT+3.